Privacy Policy

We collect only the information necessary to provide you with our products and a seamless shopping experience.

We use the personal information we collect for specific, legitimate business purposes:

• Order Fulfilment: To process, package, dispatch, and deliver your lighting fixtures, and send you order confirmations, tracking numbers, and delivery updates.
• Customer Care: To respond to your questions, assist with product choices, process return requests, and handle any issues with your orders.
• Website Improvement: To analyse how visitors navigate our store, identify bugs, and improve website performance, speed, and design.
• Marketing Communications: If you have opted in, we may send you occasional emails about new lamp designs, exclusive collections, or special promotions. You can unsubscribe at any time using the link at the bottom of any marketing email or by contacting us.
• Security & Fraud Prevention: To monitor for suspicious transactions, prevent fraudulent orders, and keep our website and customers secure.
• Legal Compliance: To comply with applicable tax, accounting, and consumer protection laws.

All payment processing is handled by reputable, PCI-DSS compliant payment service providers. We never see, collect, or store your full credit card or debit card details. All communications between your browser and our store are encrypted using 256-bit Secure Sockets Layer (SSL) encryption technology.

We do not sell, rent, trade, or lease your personal information to third parties for marketing purposes. We only share information with trusted third-party service providers who assist us in operating our business:

• Shipping and Courier Partners: Delivery carriers (such as USPS, FedEx, UPS, or regional postal services) receive your name, address, and phone number solely to deliver your orders.
• Payment Gateways: Secure processors that verify and handle your payment transactions.
• Technical & Hosting Infrastructure: Providers who host our website, manage databases, and help maintain uptime and security.
• Legal Authorities: If required by law, court order, or governmental regulation, or to protect our legal rights, property, or safety.

All our service providers are bound by strict confidentiality agreements and are permitted to use your data only to deliver the contracted services.

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember items in your shopping bag as you move between pages.
• Keep you logged in to your account.
• Understand which lamp designs and collections are most popular.
• Remember your preferences (such as currency or display settings).

You can configure your browser to refuse cookies or alert you when cookies are being set. However, please note that disabling certain essential cookies may prevent parts of our website (such as the shopping cart and checkout) from functioning correctly.

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy:

• Order and transaction records: Kept for as long as required to comply with applicable tax, legal, and financial reporting obligations (typically 5 to 7 years).
• Account information: Retained while your account remains active or until you ask us to delete it.
• Customer support conversations: Kept for a reasonable period to assist with warranty claims, inquiries, or return requests.

When personal data is no longer needed, we securely delete or anonymise it.

Depending on your location, you may have the following rights under applicable data protection laws:

• Right of Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can ask us to update or correct inaccurate or incomplete details.
• Right to Erasure ("Right to Be Forgotten"): You can request that we delete your personal data, subject to legal obligations (such as tax record keeping).
• Right to Restrict or Object: You may object to the processing of your data or ask us to restrict how we use it.
• Right to Data Portability: You can request your data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: If you gave consent for marketing emails, you can withdraw it at any time.

To exercise any of these rights, please contact us at support@lufadecor.com. We respond to all verified requests promptly and within statutory time limits.

We employ robust administrative, technical, and physical safeguards designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted connections (HTTPS/SSL), restricted staff access, secure server infrastructure, and routine security reviews.

While we do everything in our power to safeguard your information, no transmission over the internet can be guaranteed 100% secure. We encourage you to use a strong, unique password for your account and never share your login credentials with anyone.

Our website and products are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to remove that data from our records.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, operational requirements, or legal obligations. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes have been posted constitutes your acceptance of the revised policy.