Return Policy

You have 30 days from the date your order is delivered to request a return.

If you decide that your item isn’t suitable for you, simply contact us within 30 days of delivery and our support team will guide you through the return process.

Return shipping is completely free. We will provide the necessary return instructions and help you through the process.

You will not be charged for returning an eligible item.

Once your returned item has been received and inspected, we will process your full refund to your original payment method.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

To be eligible for a return:

• The return must be requested within 30 days of delivery.
• The item should be unused and in its original condition.
• Please include the original packaging and accessories where possible.
• Items should be securely packaged to help prevent damage during the return shipment.

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

Please send us your order number and clear photos of the item and packaging so we can review the issue and help resolve it quickly.

Customised or personalised items are not eligible for return or refund, unless they arrive damaged, defective, or incorrect.

Because these items are specially prepared according to your individual requirements, we are unable to accept returns simply because you have changed your mind.